We are looking for call centers agents that are fluent in English. We are seeking people that are from El Salvador or Philippines. We are open to accepting inquiries from surrounding areas as well. You will be responsible for handling incoming calls for membership based products. In addition — please note — during times we are not busy with calls we will be having you work on other job related task as well.
Our products start from a free trial. We then re-bill the consumer placing them into a membership program if they do not cancel. Your job is to cancel out any memberships when the consumer calls. You will also be responsible for other things as well (see below).
Please review the requirements below:
*Fluency in English is a must
*Headset is a must, no communicating through speaker phone
*Skype for communication to supervisor (me)
*Experience with working with CRM (customer relationship management) system.
*Must be able to work during nights (if needed)
*Must have a decent internet connection or fast
*Must be able to adapt fast and take on lots of hours to work
Job Duties (during call):
*Cancelling memberships through CRM
*Issuing refunds to consumers
*Handling complains and / or escalating them to supervisor
Job Duties (when not in calls)
*Research, find, and create ideas from research done online (using credible sources)
*Understanding on how to persuade the consumer into buying based on product free trial
If you are interested please apply. This job might be full time in the near future. In all actuality might be real soon. We just need to make sure you are good at what you do. If you are good at what you do. We have no problem hiring you on full time.
Starting On: July 18, 2012
Ending On:
Posted On: July 18, 2012 13:43 UTC
ID: 201445254
Category: Administrative Support > Personal Assistant
Skills:
Country: Finland
Hours Billed: 0.00