Customer Happiness Specialist (Non-Voice) – Upwork

WHO WE ARE?

We are a global outdoor fashion brand based in Australia. We only focus and do one thing – to make our customers happy.
Every day, we aim to live up to our mission of championing awesome customer experiences. Your main responsibility is to respond to customer queries via email or chat in a timely fashion with a personal touch. We don’t need someone who sounds like a robot as we have an in-house bot to do that for us.
We are looking for a rockstar CSR who is smart, tech-savvy, loves to chat, energetic and has a desire to make our company succeed and our customers happy! If this sounds like you – we want to get to know you!

Location:
Work-from-home

Work Schedule:
Shifting – 42 hours a week

Responsibilities:

Manage customers queries and concerns over email or online chat to resolve their questions or concerns
Responding to queries in a timely and thoughtful fashion.
Delight customers by providing customer service that creates a high level of customer loyalty resulting in repeat business, great reviews and word-of-mouth recommendations.
Identifying and assessing customers’ needs to make them feel happy and thrilled with our product.
Provide accurate, valid and complete information by using the right methods/tools and applying our SOP’s
Take the extra mile to engage customers

Profile & Qualifications:
Must be Filipino
Ateast 1 year online customer service role particularly in chat or email setting.
Knows how to communicate in a casual and friendly tone. You must speak like a native English speaker.
Must be tech-savvy and comfortable working with web-based applications.
A great team player
High attention to detail
Exceptionally quick learner
Fluency in verbal and written English – Impeccable grammar and communication skills
Strong reliable internet connection and preferably with back up internet
Exclusive employment – our philosophy is to focus on one thing and be great at it and we want our employees to do the same. We do not allow side gigs
Amenable in working with shifting schedules and weekends
Ability to connect and personalized a message to customers
Smart and tech-savvy
Shopify experience would be a big plus
Knowledge in international shipping and courier would be an advantage.

Technology Requirements:

Windows:
Intel® i-series (i3 or higher) or AMD Athlon® 64 processor or higher
Microsoft Windows 7 or later preferred

Mac:
Multicore Intel processor
Apple Mac OS X 10.9 (Maverick) or later preferred
1 GB of RAM or higher

Latest versions of Google Chrome (preferred), Firefox, Internet Explorer, or Safari browser (Not dev/beta builds).

Working webcam and microphone/speakers or a headset
Stable Wired Internet Connection with Minimum of 1.5 mbps download and 0.5 Mbps upload

Budget: $700
Posted On: August 22, 2019 05:24 UTC
ID: 217173384
Category: Customer Service > Customer Service
Country: Philippines
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