VA Customer Service Manager – MUST HAVE PREVIOUS EXPERIENCE – Upwork

VA needed for 40-50 hours per work to manage current customer service team

Daily Tasks –
– Managing 4 customer service representatives in the Philippines
– Making sure all 4 customer service reps are working
– Managing and optimizing our customer support software (Reamaze – It is like ZenDesk)
– Setting up training materials that can be used to teach employees how to handle all issues
– Setting up workflows, reply templates, and automated replies
– Handling upper-level issues
– Keeping customers happy
– Finding areas to improve
– Other Tasks I assign you

Required Skills
– Strong English Skills
– Organized
– Positive Attitude
– Wanting to Learn
– Good with Dealing with People
– Able to Admit when You Make a Mistake
– Self-Motivated and Self-Driven

Please include the work Red in your application, make sure to include this or you will not be considered for the job

– Reamaze or ZenDesk or other customer support softwares
– Shopify
– Amazon FBA or FBM

Preferred Skills but not Required
– eBay
– Prior Experience with Consumer Electronics and Audio Products Primarily Car Audio Products

Posted On: February 11, 2019 04:45 UTC
ID: 215438802
Category: Customer Service > Customer Service
Skills: Administrative Support, Amazon FBA, Chat Support, Customer Service, Customer Support, eBay Listing/Writing, Email Handling, Shopify, Technical Support, Telephone Handling, Virtual Assistant, Zendesk
Country: United States
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