Customer Service Rep needed for Email support (based in Philippines) – Upwork

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We run a global eCommerce website with over one million monthly visitors. We require additional resources for our Customer Support team to answer incoming queries via email. Typical queries range from order delivery, product feedback or returns request. Our ticket management is operated through Zendesk. You will report to our Customer Support Manager and have periodic interaction with our home office in Toronto, Canada for training needs.

The onboarding period will train you about our business and how to respond to common customer questions. Prior Zendesk experience preferred, but not required. A 40-hour weekly commitment and fluency in English is required.

Posted On: December 14, 2018 16:47 UTC
ID: 214962614
Category: Customer Service > Customer Service
Skills: Chat Support, Customer Service, Customer Support, Email Handling, English
Country: United States
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