Do some people say you are over-organized? OCD? Do you enjoy communicating with customers and working on the “front line?” Invigorated by a start up environment?
If you've answered "yes" to all of the above, we’re looking for you! We are an ecommerce company specializing in eyewear. We're rapidly growing (400% year on year) and are looking for someone to keep our customers happy!
We are looking only for serious, long-term team members who are interested in growing with our company!
This is a highly flexible, part-time job. Expected contribution is 6-8 hours a day. You can work from anywhere as long as you have stable wifi.
We’ve been successfully working as remote team for a decade. Our team members are from Hong Kong, China, Canada and the Philippines. We pay monthly and consistently on time.
Responsibilities
– Liaise with clients, brand partners/influencers (KOLs) and our logistics team
– Handle customer support via email/live chat and social media accounts (phone calls NOT needed)
– Organize product and client data for SEO and CRO purposes
– Product research
– Manage other VA’s (virtual assistants) in the future
You will be fully trained and mentored by the founder on a continual basis. Previous experience in social media management is not required, but a big plus.
Calculate the following (2742.8/(51*55)-42) and include the result in the subject line of your application to the position.
If you think you’re an excellent candidate for the role, please apply to this job with your resume and summary of your relevant experience.
Requirements:
– Previous experience in customer support (email, chat or voice) is a MUST.
– Knowledge of customer support terminology (tickets, response time, etc.)
– Strong analytical and communication skills.
– Highly organized and strong attention to detail (yes, you should be anal).
– Proficiency in Google Drive, Google Docs, Google Sheets/Excel
– Excellent writing and perfect grammar – since we don’t see our customers face to face we should communicate with them in the clearest, friendliest way possible.
– A good dose of ambition and positivity!
Please take the calculation that I asked you to complete and divide the number by 3 (round to the nearest tenth of a decimal place). When applying, use this new result in the subject of your application.
Posted On: December 07, 2018 04:12 UTC
ID: 214901195
Category: Customer Service > Customer Service
Skills: Administrative Support, Chat Support, Customer Service, Customer Support, Data Entry, Email Handling, Internet Research, Social Media Marketing, Virtual Assistant
Country: Hong Kong
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