Job Summary: (Brief description of the job)
weekly call/chat/email monitoring and one-on-one coaching for 20 or more agents
facilitate and/or participate in calbration sessions with Ops as well as client meetings
conduct uptraining / refresher courses based on the agents'/campaign's AFI's
formulate action plans based on the commonly missed parameters
compile all audits in Excel and create a report and data interpretation
Starting On: July 7, 2011
Ending On:
Posted On: July 07, 2011 03:23 UTC
ID: 101793672
Category: Administrative Support > Other – Administrative Support
Skills:
Country: Philippines
Hours Billed: 0.00