Hi,
We are a company that does conversion and formatting for the Kindle platform. eBooks, in other words. It's fairly difficult for many people to come to grips with the skills necessary to create these, so we have a platform where people submit their books and we fix them up. So the people you'd be dealing with are authors, some of whom are a bit frustrated, by the time they come to us, with the whole ebook publishing experience.
About you: we need someone who can do front-line technical support for people, via email (no phone calls), especially in the afternoon/evening in the Pacific time zone (US West Coast). Reason being, I'm located in Italy, and some of our other contractors are in the Philippines, so someone covering afternoons/evenings would plug a nice gap in the clock.
We are not large enough, nor do we have the volume of work (yet) to justify flat out hiring someone, so I envision you as someone with a bit of spare time – a stay at home mom, for instance – to check in and answer some emails from time to time. (Having kids myself has given me extra patience skills that come in handy in dealing with the odd disagreeable customer!) But since we can't make a full-time commitment to you, fair's fair, and we don't expect you to be on-call 24/7, either! A few hours a day, when needed, would probably be a big help to us, though. The important thing is that it's something you could commit to for the next 6 months or so.
Ideally, you'd know a lot about ebooks, but I think even if you don't, we can start filling you in on the basics for front-line support, with the idea that more complicated questions will be handled by someone else. You'll obviously be compensated for your time learning, so this would be a good position for someone wanting to learn about the world of eBooks.
In order to apply for this position, please log on to our site, LiberWriter.com and, using the free trial version, create a brief resume for yourself.
I'd prefer, for this position, someone who is either a native speaker, or extremely comfortable with English.
Thanks!
Starting On: June 25, 2012
Ending On:
Posted On: June 25, 2012 21:08 UTC
ID: 201371438
Category: Customer Service > Customer Service & Support
Skills: kindle,ebooks,technical-support,customer-support,english
Country: United States
Hours Billed: 712.33