Ecommerce Social Media Community Specialist / Manager – Do you love interacting and building relationships with customers?
We are on the lookout for a Community Specialist / Manager with proven community management experience.

Your role will require you to monitor and manage customer interaction with the following platforms:

1. Facebook
2. FB Messenger
3. Instagram

Responsibilities:

– Update and monitor Facebook groups on a daily basis.
– Respond to comments and customer queries in a timely manner.
– Build relationships with customer and potential customers
– Coordinate with marketing team to ensure brand consistency
– Monitor and report on feedback, online reviews and interesting online trends related to the company’s brand.
– Coordinate with support teams to drive issue resolution and maintain customer satisfaction

This is a stable, long term position.
Please ONLY apply if you have extensive or adequate experience with social networking groups and communities and will be doing this work personally. Make sure to write “banana” as your favorite color in the interview form (link found at the end of this description) so that I know you read this.

Requirements:
– Proven work experience as a community manager. Link references (if any).
– Excellent Customer Service
– Excellent English verbal communication skills.
– Excellent English writing skills.
– Experience launching community initiatives. (advantage)
– Experience with social media applications (facebook, messenger, instagram).
– Knowledge of online marketing and marketing channels (advantage)
– Google docs / sheets
– Knowledge of eClincher (advantage)

If you are still interested in the position, please fill out an interview sheet here: https://docs.google.com/forms/d/e/1FAIpQLSfrASIr_RmL1WXP8IXShP2qrmEBW1yo9wqzZ6R8sZLa7DanhA/viewform

Please note, if you are looking for an easy interview process then I would advise you to look elsewhere. We are looking for a rockstar VA so if you don’t consider yourself to be at this caliber or able to grow into this caliber then let me save you some time and ask you do not apply.

Only applicants who fill out the interview sheet above will be considered for the positions

Posted On: August 20, 2019 17:08 UTC
ID: 217156941
Category: Sales & Marketing > Other – Sales & Marketing
Skills: Customer Engagement, Social Media Management
Country: Philippines
click to apply