VA needed for 42 hours per work to with the current customer service team

You are required to work every day of the week (Monday-Sunday) the hours are 6 am EST – 12 pm EST (7 pm – 1 am GMT+8 )

We are a new company so we do not have a lot of training material.

Daily Tasks –
– Managing email and chat channels
– Helping answer customers questions
– Help resolve any pending customer issues
– Must reply to customers quickly
– Managing eBay account – Messages, Returns, Disputes
– Working with 3 customer service representatives in the Philippines and 1 in Bangladesh
– Managing and optimizing our customer support software (Reamaze – It is like ZenDesk)
– Setting up training materials that can be used to teach future employees how to handle all issues
– Setting up workflows, reply templates, and automated replies
– Handling upper-level issues if needed such as returns
– Finding areas to improve
– Other Tasks I assign you

Required Skills
– Strong English Skills
– Common Sense
– Organized
– Positive Attitude
– Wanting to Learn
– Good with Dealing with People
– Able to Admit when You Make a Mistake
– Self-Motivated and Self-Driven

Please include the work Red in your application, make sure to include this or you will not be considered for the job

MUST HAVE EXPERIENCE WITH THE BELOW
– Reamaze or ZenDesk or other customer support software
– Shopify

Preferred Skills but not Required
– Amazon FBA or FBM
– Managing Returns
– eBay
– Prior Experience with Private Label, Dropshipping, etc.. is a plus!
– Prior Experience with Consumer Electronics and Audio Products Primarily Car Audio Products

Posted On: February 17, 2019 08:45 UTC
ID: 215498836
Category: Customer Service > Customer Service
Skills: Administrative Support, Amazon FBA, Chat Support, Customer Service, Customer Support, eBay Listing/Writing, Email Handling, English, Google Docs, Shopify, Technical Support, Telephone Handling, Virtual Assistant, Zendesk
Country: United States
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