This job is for an Ecommerce Shopify and Amazon FBA Car Audio Electronics Brand. This position requires the ability to learn technical and engineering material. We sell more than 150 different products, you must learn each product and their full specifications. Most customer service questions are product related.
VA needed for a minimum of 42 hours per week, working with the current customer service team and the ability to work up to 50 hours per week if you want.
I am only looking for long term people. I hope to be able to work with you for the next 10 years, 20 years, or even 30 plus years.
You are required to work every day of the week (Monday-Sunday)
Pay is $4-6 per hour depending on experience. Do not send a proposal requesting $9+ per hour as you will not be considered for this job so you are wasting your time.
We are a new company so we do not have a lot of training material but we do have 5 full-time people doing the same type of work that are more than willing to help teach you and answer any questions you may have.
We sell car audio electronics so it is important that you are able to read and learn technical information. If you have previous experience with car audio that is even better! We have around 150 products, it is very important for you to study all of our products and memorize all the technical specs and product info. Many customers are asking technical product related questions so you must be able to learn how to reply to these with accurate information over time.
Daily Tasks –
– Managing email and chat channels
– Helping answer customers questions
– Help resolve any pending customer issues
– Must reply to customers quickly
– Managing eBay account – Messages, Returns, Disputes
– Working with 5 customer service representatives, 3 are in Bangladesh and 1 is in the Philippines.
– Managing and optimizing our customer support software (Reamaze – It is like ZenDesk)
– Setting up training materials that can be used to teach future employees how to handle all issues
– Setting up workflows, reply templates, and automated replies
– Handling upper-level issues if needed such as returns
– Finding areas to improve
– Other Tasks I assign you
Required Skills
– Strong English Skills
– Common Sense
– Organized
– Positive Attitude
– Wanting to Learn
– Good with Dealing with People
– Able to Admit when you Make a Mistake
– Self-Motivated and Self-Driven
Please include the word RED at the top of your application so I know that you pay attention to all details. Be sure to include this or you will not be considered for the job, attention to all details is very important for this job.
MUST HAVE EXPERIENCE WITH THE BELOW
– Reamaze or ZenDesk or other customer support software
– Familiar with at least one Ecommerce Platform such as Shopify, Amazon Seller Central, Amazon FBA, eBay, BigCommerce, WooCommerce, etc…
Preferred Skills but not Required
– Shopify
– Amazon FBA or FBM
– Managing Returns
– eBay
– Clickfunnels
– Car Audio Knowledge
– Technical and/or Engineering Background
– Prior Experience with Private Label, Dropshipping, etc.. is a plus!
– Prior Experience with Consumer Electronics
– Prior Experience with Audio Products Primarily Car Audio Products
Posted On: June 13, 2019 05:11 UTC
ID: 216567550
Category: Customer Service > Customer Service
Skills: Administrative Support, Amazon FBA, Answered Tickets, Answering Product Questions, Chat Support, Checking Order Status, Communication etiquette, Content Writing, Customer Acquistion, Customer Acqusition, Customer Discovery, Customer Engagement, Customer Experience, Customer-focused, Customer Insights, Customer Retention, Customer Satisfaction, Customer Service, Customer Support, Data Entry, eBay Listing/Writing, eBay Marketing, Email Handling, Email Support, Email Technical Support, English, Following procedures, Google Docs, Inbound inquiries, Internet Research, Interpersonal skills, Inventory Reports, KPIs, Live Chat Operator, Multitasking, Order Fulfillment, Order Tracking, Processing Orders, Product Support, Shopify, Technical Support, Telephone Handling, Ticketing systems, Time Management, Virtual Assistant, Web Design, Zendesk
Country: United States
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